Before booking, clarify the appliance choice, site fit, permit route, strata requirements and boundaries of the work. Share photographs and model details early, and discuss any intended finish changes. The questions below help separate what can be planned now from what still needs an onsite assessment.
Can I buy the fireplace first and arrange installation afterwards?
You can discuss an already selected unit with us, but reviewing the model and property before purchase can help identify a fit or venting problem. Send the exact model and its installation documentation. We cannot confirm suitability or installation availability from the product name alone.
Can the existing gas connection and vent be reused?
Possibly, but neither should be assumed suitable. The selected unit’s requirements and the condition and arrangement of the existing installation need assessment. The project scope will explain any gas-line or venting changes rather than treating replacement as an automatic direct swap.
Does strata approval cover a new vent termination?
Ask your strata or property manager which approvals apply to the proposed work, especially exterior or shared building components. Provide the requirements and written approval where needed. We also confirm the relevant permit route; a strata decision does not settle the technical suitability of the installation.
Will replacing the fireplace damage the surrounding tile or mantel?
The removal method, opening and replacement dimensions determine how much surrounding work may be needed. Discuss which finishes you want to retain during assessment. The agreed scope should identify removal and restoration boundaries; keeping every existing surface intact cannot be promised before the installation is reviewed.
Can you provide a fixed completion day from a photo?
A photo helps us understand the starting point, but it does not reveal every connection or concealed condition. Model availability, permits, inspections and finishing also affect timing. We confirm the plan and scheduling for the actual project rather than assigning a universal duration.
What should I send for an installation enquiry?
Send the Maple Ridge address or neighbourhood, whether this is new installation or replacement, photos of the full area, a model if selected and the changes you want. Mention strata contacts and access restrictions. Leave gas fittings, venting and concealed components for the qualified assessment.
What information should I keep after installation?
Keep the exact model and serial information, owner instructions, agreed project scope and any permit or inspection records supplied for the work. Retain the equipment warranty information separately from the one-year workmanship warranty. Ask about normal controls and future maintenance, and keep these details accessible for a later service enquiry.