Common questions
Before you plan the installation
Collect photos of the existing fireplace or proposed location, the model information if accessible and your preferred outcome. If a strata or property manager is involved, identify access and approval requirements. We can discuss site review, permits and scope without promising a model fit or completion date from photos alone.
Can you replace my current gas fireplace?
Replacement is part of our installation scope. We first assess the existing unit, opening and site requirements, then discuss what a suitable replacement would involve.
Do I need a permit?
Permit requirements depend on the particular property and work. We review the project and clarify required permits and responsibilities before the installation scope is finalized.
Do you handle gas, venting and finishing?
The scope can include gas-line connection or alteration, venting, fireplace-related electrical connections, framing and finishing. The work actually included in your project is confirmed after site review.
Can you remove the old unit?
Yes, removal or disposal of the existing unit can be part of a replacement project. We confirm the details in the agreed scope.
How much does installation cost, and how long will it take?
Both depend on the selected fireplace, removal, gas and venting work, electrical needs, surrounding finishes and required approvals. Compare estimates by the full scope, not the appliance price alone. Clarify equipment supply, permit responsibilities, disposal, finish restoration and any exclusions before agreeing to a schedule. Send photos and model details to discuss the site review.
What warranty applies?
Completed installation work has a one-year workmanship warranty. Equipment and parts are subject to their applicable manufacturer warranty terms.
Do you work with strata or property managers?
Yes. Tell us about access, scheduling and any building coordination requirements when you contact us. We will discuss the project and availability.
Still planning your project? See our gas fireplace installation FAQs.