FAQ
Emergency Call – 24/7
General Questions
Homes often have gas fireplaces, electric fireplaces, or wood-burning fireplaces. Each type follows different installation, service, and safety requirements.
Fireplaces operate with heat, airflow, and combustion or electrical components. Regular service helps maintain stable operation, protects indoor air quality, and supports safe performance.
Delayed ignition, weak heat output, unusual smells, visible residue, or unexpected shutdowns indicate operational issues that require inspection.
Professional service verifies venting, combustion behavior, electrical safety, and control function. This process helps confirm that the fireplace operates within safety standards.
Services Info
Ignition delays, uneven flames, soot on glass, or unusual sounds signal problems. Gas smells or visible cracks in the unit also point to repair needs. A service visit helps confirm the cause.
Annual service supports safe operation and steady performance. Regular service helps identify issues before they affect safety or heat output.
Basic surface cleaning helps with appearance. Internal inspection, combustion checks, and safety testing require professional service for proper operation.
Keep clear space around the fireplace. Maintain proper venting. Schedule regular service to confirm safe ignition, shutdown, and exhaust flow.
Clean burners, balanced combustion, and proper airflow support steady heat output. Service corrects conditions that reduce performance.
Gas odor signals a system issue. Turn the fireplace off and arrange professional inspection to locate and correct the source.
Service includes vent inspection for blockages, alignment, and exhaust flow. This confirms combustion gases exit the home correctly.
Light residue may appear over time. Heavy soot indicates combustion imbalance or airflow issues. Service corrects these conditions.
